Know your rights. Claim what you're owed.

Rail Repay is your AI-powered Delay Repay assistant. Rail fares are too expensive to let compensation go unclaimed — when Greater Anglia runs late, you have a legal right to money back, but the process is slow and easy to forget. Rail Repay catches every qualifying delay on your route, shows you exactly what you may be owed, and drafts your claim text in 60 seconds. You copy, paste, and submit to the official operator form yourself. You stay the claimant; every penny stays yours.

Yes, Rail Repay is free to start. Sign up with your email only — no payment card is required, and we do not operate on a no win, no fee basis.

No. We do not submit claims for you and we do not pay compensation into your account. You copy the AI-drafted text from your Rail Repay account into the official Delay Repay form and submit it yourself.

Phase A covers Greater Anglia (commuter lines into London Liverpool Street and Stratford). We plan to expand to Southeastern, Northern, and other UK operators with Delay Repay 15 in later phases. See our route picker on the homepage to find your station.

Delay Repay is a UK‑wide scheme that lets passengers claim compensation from the train company when a journey is delayed. The amount depends on the operator's rules, the length of the delay, and your ticket type. Claims are made directly to the train company.

Greater Anglia operates Delay Repay 15 (DR15), so delays of 15 minutes or more may qualify. The operator makes the final decision.

Greater Anglia's published bands (single ticket basis): 15–29 min = 25%; 30–59 min = 50%; 60–119 min = 100%; 120+ min = 100% of the ticket cost. Season tickets use a calculated single‑leg value before the percentage is applied.

Greater Anglia requires claims within 28 days of the delay. The National Rail Conditions of Travel also set a 28‑day claim window for industry arrangements, unless the operator extends it. Submit well within the window.

We detect delays in near real time, so you may hear from us on the day itself. A fast live reading can still be updated as that day’s service is confirmed, so for the smoothest approval we suggest submitting from the day after your delay onwards (while staying well inside the 28‑day window). The reason: the train company approves Delay Repay by checking its own confirmed performance record, so claiming once the day has settled gives the closest match to what they see.

Yes. Delay Repay covers all ticket types. Greater Anglia uses season ticket proportions of 1/464 (annual), 1/40 (monthly), and 1/10 (weekly) when calculating compensation.

Greater Anglia only lets you upload season tickets to a logged-in My Delay Repay Account — create the account once and save your season ticket there. For day returns, singles, and other non-season tickets, stay logged out, open greateranglia.delayrepaycompensation.com, and tap Start a new claim on the homepage.

Yes. If you travelled on a valid ticket, Railcard and student fares can still qualify. The compensation is based on the fare you actually paid.

No — it is not train delays only, but it depends on the situation. For planned engineering, compensation is usually measured against the published amended timetable for that day. If you arrive when that amended timetable said you would, Delay Repay is unlikely to apply just because the journey took longer than normal. However, if the rail replacement bus itself is significantly late against that temporary timetable, you can usually claim delay compensation in the normal way. For unplanned disruption, keep your ticket and arrival evidence and claim from the operator that organised the service.

If you arrived according to the published amended timetable, a claim is unlikely. You may still qualify if the amended train or replacement bus ran late, a planned connection failed, or a service shown in the amended timetable was cancelled.

In Phase A we primarily monitor train arrival delays. Detecting delays on rail replacement bus legs needs additional data and operator‑rule handling, so this is planned for a later phase. If you travelled on a replacement bus, check the operator guidance and submit a claim yourself if you arrived late.

Choose your home town from our monitored stations and your London stop (Liverpool Street or Stratford). We monitor both directions on your commute by default. The live board preview shows one direction at a time; delay emails cover morning and evening legs when they qualify. Only stations with active delay monitoring are shown in the picker — this ensures the estimates you see are accurate.

No. We may alert you on both commute legs because each journey is monitored separately. Delay Repay claims are based on the leg you actually travelled — one claim per delayed journey. If you did not travel at all (abandoned journey / Did Not Travel), refund rules usually apply once for that day’s unused travel (e.g. one day’s season-ticket value), not separate full claims for outbound and return.

An abandoned journey is when you planned to travel but did not because of disruption (e.g. you worked from home after a cancellation). That is handled under refund / Did Not Travel rules, not standard Delay Repay for each leg. You cannot usually claim abandoned compensation twice for the same day — season ticket holders are typically capped at one day’s travel value. If you travelled one way but not the other, different rules may apply to the leg you used vs the unused portion.

We email you the route, date, delay length, and estimated compensation. Open your Rail Repay account for AI-drafted claim text — copy it into the official Greater Anglia form yourself.

We put significant effort into showing accurate delays and build that into our algorithm. It pairs the fastest live arrival data with the confirmed performance record the industry uses, and always measures the delay by your arrival at your destination — the basis Delay Repay applies. Early live figures are refined as services are confirmed, so the delay you see is designed to match what the train company sees when it reviews your claim. It is all part of helping you submit accurate claims and get smoother approvals.

Open the correct Greater Anglia form for your ticket: season ticket holders use My Delay Repay Account; day return and single tickets use the guest form at greateranglia.delayrepaycompensation.com (Start a new claim, no login). Copy your AI-drafted text from your Rail Repay account, add journey details, and submit yourself. Greater Anglia states that agreed claims are usually paid within 14 days.

Rail Repay uses its own proprietary algorithm to send alerts only for delays that are likely to result in a valid Delay Repay claim. Departure delays alone do not guarantee compensation — a train can leave late and still arrive on time by recovering the delay en route, which would mean no entitlement. We measure arrival delay at your destination, which is the basis Delay Repay applies. This means you may not receive an alert the moment a train appears late on the board, but when you do hear from us, it is because the delay is likely to count towards your entitlement.

Yes. Every delay alert includes the scheduled departure time from your boarding station in the email subject line — for example, "17:30 · COL-LST — +32 min · Rail Repay". This means you can identify the exact train at a glance, without opening the email. The journey card inside the email also shows the departure time, scheduled arrival, actual arrival, and delay in minutes. If timetable data is not yet available for a service, the departure time shows as TBC and will update once confirmed.

No. The amount shown is an estimate only. The train company decides the final eligible amount after validating your ticket, journey, and delay evidence.

Claims are less likely when: you were told about the delay before travelling and arrived on the amended timetable; the delay was under 15 minutes; the 28‑day window has passed; you have no valid ticket evidence; or you did not travel (though refunds may apply for cancellations).

If you did not travel because of a cancellation, ticket refund rules often apply instead of Delay Repay. If you took a later service and arrived late, a Delay Repay claim may still be possible. Check Greater Anglia’s refund and Delay Repay pages for your situation.

A cancelled train does not automatically mean compensation is payable. Delay Repay eligibility is based on how late you actually arrived at your destination, not on the cancellation itself. If you caught a later or replacement service and still arrived less than 15 minutes after your original scheduled arrival time, the delay does not meet the minimum threshold and compensation is unlikely to be due — even though a train was cancelled. Rail Repay can verify from rail-service data that a train was delayed or cancelled, but this confirms disruption occurred, not that a claim will be accepted. The train operator makes the final decision based on your actual arrival time, and may reject a verified claim if your journey did not end up 15+ minutes late overall.

Greater Anglia publishes specific strike‑day refund and Delay Repay rules, including a Did Not Travel option for season ticket holders and normal Delay Repay assessment the day after a strike. Claims during strikes are judged against the on‑the‑day timetable.

We collect only the minimum data needed: your email address, saved route and monitoring preferences, and — if you add them — your claim name and contact email. We aim to operate in line with UK GDPR. Full details are in our Privacy Policy (/privacy).

No. We do not send your name or contact email to the AI provider. When AI Assist drafts your claim text, we send only the journey facts (date, route, scheduled/actual times, delay length) and the confirmed compensation amount. Your name and contact email are added to the finished draft by us afterwards, not by the AI. The AI provider does not use this data to train its models, and we do not store the full prompt — only generation metadata. You always review and submit the claim yourself. See our Privacy Policy (/privacy) for the full list of sub-processors.

Reclaim Plus (£6.49/month) includes AI claim drafts in 60 seconds, 28-day claim history, claim tracking and references, and Did Not Travel claims. The free plan includes delay alerts, a live departure board, and 7-day delay history — no card required to start.

No. Rail Repay is not legal advice. It is a self‑service tool based on publicly available Delay Repay rules. For complex cases, contact the operator or Citizens Advice.

Email us at hello@railrepay.co.uk. You can also reply to any alert email from us. We are an independent tool — not Greater Anglia.

For Delay Repay claim decisions, contact Greater Anglia customer services (0345 600 7245) or their official Delay Repay page.