Get in touch.
We're a small team behind Rail Repay. Drop us an email — we read every message and aim to reply within 1–2 business days.
Rail Repay is independent of Greater Anglia. For claim decisions, please contact the train company directly.
Email us anytime
The fastest way to reach us. We aim to respond within 1–2 business days. You can also reply directly to any alert email from us.
hello@railrepay.co.ukWhat can we help with?
General & support
Questions about how Rail Repay works, your route, alerts, or claim drafts.
We typically reply within 1–2 business days.
Privacy & your data
Data access, correction, deletion (right to erasure), or UK GDPR enquiries.
Include "Data request" in your subject line.
Billing & subscriptions
Subscription charges, plan changes, cancellation, or refund questions.
Please include your registered email address.
Check the FAQ first
Most questions about Delay Repay rules, how claims work, and what Rail Repay does are answered in our FAQ.
Not a Rail Repay question?
Rail Repay is independent of Greater Anglia. For claim decisions, rejections, or rail service issues, contact the train company directly.
Greater Anglia Delay Repay
For questions about a specific claim decision, payment status, or rejection — contact the train company directly.
greateranglia.co.uk/delay-repay0345 600 7245
National Rail passenger rights
For general UK rail passenger rights guidance and dispute resolution.
nationalrail.co.uk/helpRail Repay is not affiliated with Greater Anglia or any train operator. We are an independent self-service tool that helps you spot and prepare Delay Repay claims. You remain the claimant and submit through the official operator form yourself.