Your Delay Repay rights, with sources.
Rail Repay keeps the landing page simple, but the numbers are checked against the public Delay Repay rules used by Greater Anglia and against official UK rail passenger guidance.
Sources reviewed: 11 June 2026. Operator schemes can change, and the train company decides the final eligible amount, so always check the operator page before submitting a claim.
15+ minutes
Greater Anglia states that passengers delayed by 15 minutes or more can claim Delay Repay compensation when travelling with them.
28 days
Greater Anglia says claims must be made within 28 days of the delay. The National Rail Conditions of Travel also set a 28-day claim period for industry arrangements, unless the train company extends it.
Up to 100% ticket cost
For delays of 120 minutes or longer, Greater Anglia lists 100% of the ticket cost whether single or return, subject to claim validation.
How the Delay Repay estimate is calculated
Rail Repay uses the same four delay bands shown on Greater Anglia's official Delay Repay page, then applies the percentage to the calculated single-leg value for the ticket type. This is an estimate only; the train company validates the journey, ticket evidence, and final amount.
| Delay | Single ticket | Return ticket | Rail Repay estimate |
|---|---|---|---|
| 15 to 29 minutes | 25% of the single ticket cost | 12.5% of the return ticket cost | 25% of one calculated single leg |
| 30 to 59 minutes | 50% of the single ticket cost | 25% of the return ticket cost | 50% of one calculated single leg |
| 60 to 119 minutes | 100% of the single ticket cost | 50% of the return ticket cost | 100% of one calculated single leg |
| 120 minutes or longer | 100% of the ticket cost | 100% of the ticket cost | Two calculated single legs |
Ticket value divisors
Greater Anglia publishes the season ticket proportions it uses for compensation. Rail Repay mirrors these proportions for its estimates, but they are not a guarantee of payment.
Greater Anglia states that annual season ticket compensation uses 1/464th of the season ticket price.
Greater Anglia states that monthly season ticket compensation uses 1/40th of the season ticket price.
Greater Anglia states that weekly season ticket compensation uses 1/10th of the season ticket price.
Term-time (student) season tickets are regional products offered by individual operators, with no fixed national divisor. Delay Repay still applies to them like any season ticket, so we derive the single-journey value as ticket cost ÷ (term weeks × weekly commutes × 2). This mirrors the published season-ticket method (cost ÷ single journeys covered) rather than assuming a fixed figure.
Rail Repay divides a return ticket into two single-leg values before applying the delay band.
References used by this page
These are the sources used to support the landing page claims and calculator logic. Each link opens the official source in your browser.