Your Delay Repay rights, with sources.
Rail Repay keeps the landing page simple, but the numbers are checked against the public Delay Repay rules used by Greater Anglia and against official UK rail passenger guidance.
Sources reviewed: 11 June 2026. Operator schemes can change, and the train company decides the final eligible amount, so always check the operator page before submitting a claim.
The three summary cards and the detailed tables below are Greater Anglia's published figures. Southeastern's own rates are shown separately in the Southeastern section further down this page.
15+ minutes
Greater Anglia states that passengers delayed by 15 minutes or more can claim Delay Repay compensation when travelling with them.
28 days
Greater Anglia says claims must be made within 28 days of the delay. The National Rail Conditions of Travel also set a 28-day claim period for industry arrangements, unless the train company extends it.
Up to 100% ticket cost
For delays of 120 minutes or longer, Greater Anglia lists 100% of the ticket cost whether single or return, subject to claim validation.
Greater Anglia Delay Repay compensation
Rail Repay uses the same four delay bands shown on Greater Anglia's official Delay Repay page, then applies the percentage to the calculated single-leg value for the ticket type. This is an estimate only; the train company validates the journey, ticket evidence, and final amount. Southeastern uses a different table structure — see the Southeastern section below.
| Delay | Single ticket | Return ticket | Rail Repay estimate |
|---|---|---|---|
| 15 to 29 minutes | 25% of the single ticket cost | 12.5% of the return ticket cost | 25% of one calculated single leg |
| 30 to 59 minutes | 50% of the single ticket cost | 25% of the return ticket cost | 50% of one calculated single leg |
| 60 to 119 minutes | 100% of the single ticket cost | 50% of the return ticket cost | 100% of one calculated single leg |
| 120 minutes or longer | 100% of the ticket cost | 100% of the ticket cost | Two calculated single legs |
The “next available train” rule
Under the National Rail Conditions of Travel, when an earlier service is delayed and departs after your scheduled train's departure time, you are expected to board that earlier service. Compensation is then calculated from the earlier train's actual arrival — not from your original scheduled arrival.
This is why some claims are rejected even when your own train was delayed. The operator's system checks whether a faster option was available to you.
| Service | Sch Dep | Act Dep | Sch Arr | Act Arr |
|---|---|---|---|---|
| Earlier service | 17:00 | 17:35 | 17:45 | 18:05 |
| Your planned train | 17:30 | 17:32 | 18:15 | 18:17 |
You arrived at the platform before 17:30. The earlier 17:00 service was still present, departing at 17:35 — after your scheduled departure. GA treats the earlier train as the service you could have boarded. Effective delay = 18:05 (earlier train's actual arrival) − 18:15 (your scheduled arrival) = −10 minutes. Claim rejected: below 15-minute threshold.
Rail Repay applies this check automatically. We cross-reference every recorded delay against verified train movement data to determine whether an earlier service was still at your station when your scheduled train was due. If your delay is 15 minutes or more even after applying this check, your claim is confirmed eligible before you submit. If not, we mark it as Claim risk — so you know before you submit, not after.
Source: National Rail Conditions of Travel 2025, §30 — Delay and cancellation compensation.
Southeastern Delay Repay compensation
Southeastern operates its own Delay Repay scheme with a different table structure from Greater Anglia's — Single, Return, and Season tickets each have their own compensation percentages. Season Ticket compensation is calculated against a "journey rate" (ticket price ÷ a divisor that depends on ticket type), confirmed against Southeastern's official Delay Repay claim form (January 2023).
| Delay | Single | Return | Season |
|---|---|---|---|
| 15 to 29 minutes | 25% of ticket price | 12.5% of ticket price | 25% of journey rate |
| 30 to 59 minutes | 50% of ticket price | 25% of ticket price | 50% of journey rate |
| 1 hour to 1 hour 59 minutes | 100% of ticket price | 50% of ticket price | 100% of journey rate |
| 2 hours or more | 100% of ticket price | 100% of ticket price | Return journey rate (200% of journey rate) |
6 Monthly Season Ticket: the calculation method is not yet published by Southeastern — contact their customer services to confirm before relying on an estimate for this ticket type.
Ticket value divisors
Greater Anglia publishes the season ticket proportions it uses for compensation. Rail Repay mirrors these proportions for its estimates, but they are not a guarantee of payment.
Greater Anglia states that annual season ticket compensation uses 1/464th of the season ticket price.
Greater Anglia states that monthly season ticket compensation uses 1/40th of the season ticket price.
Greater Anglia states that weekly season ticket compensation uses 1/10th of the season ticket price.
Term-time (student) season tickets are regional products offered by individual operators, with no fixed national divisor. Delay Repay still applies to them like any season ticket, so we derive the single-journey value as ticket cost ÷ (term weeks × weekly commutes × 2). This mirrors the published season-ticket method (cost ÷ single journeys covered) rather than assuming a fixed figure.
Rail Repay divides a return ticket into two single-leg values before applying the delay band.
References used by this page
These are the sources used to support the landing page claims and calculator logic. Each link opens the official source in your browser.