greater anglia form

Most people don't realise the Greater Anglia Delay Repay form works differently from what they expect. You select your train from a timetable — you don't calculate delay minutes yourself. Here is exactly how the process works.

ORR research shows 42% of eligible passengers don't claim Delay Repay because it's too time-consuming. I timed the process. Here is exactly what the form requires — and why the gap between 43 minutes and 60 seconds is the whole story.